Return & Refund Policy

At Flyersuit, we strive to ensure that our customers are fully satisfied with their purchases. However, if you encounter any issues with the product, such as size discrepancies or damage resulting from normal use, we are happy to offer refunds or replacements under the following conditions.

Eligibility for Refunds or Replacements

We offer refunds or replacements for items in the following cases:

  • Size discrepancies or fitting issues that deviate from the product description.
  • Damage that has occurred under normal use conditions.

Please note, we do not accept returns or offer refunds in the following cases:

  • The product has been torn or damaged due to improper use or beyond the scope of normal usage.
  • The product is irreversibly soiled or stained as a result of improper care or usage.

How to Request a Refund

To initiate a return or refund process, please follow these steps:

  1. Contact Us: Email us at shop@flyersuit.com with the following details:

    • Product name and order number.
    • A brief description of your issue.
    • Your full contact details (name, email, and phone number).

  2. Return Instructions: After receiving your request, we will reach out to you to discuss the return process and provide instructions for sending the item back to us.

  3. Return Shipping: The cost of shipping the product back to us will be borne by the customer unless otherwise specified.

Refund Process

Once we receive the returned item, we will inspect it to confirm it meets the criteria outlined above. We aim to process refunds or replacements as quickly as possible. You will be notified of the decision, and any eligible refund will be processed to your original method of payment.

Thank you for understanding our return and refund process. If you have any questions, please don't hesitate to contact us at shop@flyersuit.com.